Privacy Policy
Last updated: 17 September 2026
Who We Are
This website (theoverstonearmspytchley.co.uk) is operated by The Overstone Arms Pub & Dining Ltd, trading as The Overstone Arms, of Stringers Hill, Pytchley, Kettering, Northamptonshire, NN14 1EU ("we", "us", "our"). We are the data controller for the personal information described in this policy. This policy explains what information the website collects, how it is used, and your rights over it.
Booking Enquiries (Contact Page)
The "Book a Table" form on our Contact page sends your request directly to our website server, which checks it (for example, against our current availability) and emails it to us and to you as a confirmation of receipt. We do not keep a database record of the booking request itself — once it has been validated and emailed, it is not stored on our website. The information you provide (your name, email address, phone number, party size, preferred date and time, and any notes) is used solely to arrange and confirm your table, and is otherwise handled by us in the same way as any other booking enquiry we receive by phone or email.
Private Event Enquiries
The enquiry form on our Private Events page opens a pre-filled email in your own email application, addressed to bookings@theoverstonearmspytchley.co.uk. This website does not itself store, process or transmit the information you type into that form — it is sent only when you choose to send the resulting email, using your own email account.
Village Shop Orders
If you place an order through our Village Shop (products, gift vouchers or pre-order menus), we collect the information needed to fulfil it — your name, email address, phone number, the items ordered, any delivery/collection details and special requests, and (for orders paid by bank transfer) a note of the payment method chosen. No card or bank details are entered on this website — we do not accept online card payment, and any bank transfer is made independently by you, using your own bank. Order information is stored securely in our website's database so we can prepare, track and, if needed, look up your order, and to keep ordinary business records (for example, for accounting purposes).
Email Confirmations
Where a booking or order requires an email to be sent (to you and/or to us), that email is sent using Resend, our transactional email provider. A record of each email sent (its content and delivery status) is kept so that a failed or delayed email can be identified, read back and resent if necessary. Resend processes this information on our behalf, solely to deliver these emails, and does not use it for its own marketing purposes.
Hosting and Website Infrastructure
This website is hosted on Cloudflare, using Cloudflare Pages (hosting), Cloudflare D1 (our booking/order database) and Cloudflare KV (storage for photographs and files used to run the website). Cloudflare processes this information on our behalf, as our hosting provider, in accordance with its own privacy and security practices.
Website Analytics
With your consent (see "Cookies" below), we use Cloudflare Web Analytics (also known as Real User Measurement, or RUM) to understand how visitors use this website and how well it performs, so that we can maintain and improve it. It is provided by Cloudflare, Inc., our hosting provider. It is optional: it is only loaded in your browser if you choose to allow "Analytics" in the cookie preferences panel, and rejecting it, or simply not deciding, means it is never loaded at all.
Where you have allowed it, Cloudflare Web Analytics may collect information such as: which pages were visited; referrer information (the site or link a visitor came from); browser and device information; approximate country or region; and page performance measurements (such as how quickly pages load). It is used only to understand overall website usage and performance, and to help us improve the site.
Cloudflare Web Analytics is a privacy-focused service: it is not Google Analytics, and we have not added Google Analytics or any similar tracking script to this site. It does not use cookies, does not build advertising or behavioural profiles, is not used for advertising, and does not identify individual visitors by name or otherwise. We do not sell any information collected through it, or any other visitor information, to anyone. See our Cookie Policy for how this relates to cookies and the preferences panel on this site.
Embedded Content
Pages on this site (including Home and Contact) embed a Google Maps location so you can find us. Google Maps may set its own cookies or collect data when this embed loads, in accordance with Google's own privacy policy. We do not control this data collection — please refer to Google's Privacy Policy for details.
We also link out to third-party platforms — Facebook, Instagram, X/Twitter, YouTube, TikTok and TripAdvisor. If you follow one of these links, that platform's own privacy policy applies, not ours.
How We Use Your Information
We use the personal information described above only to: respond to your enquiry or arrange your booking; process, fulfil and, if needed, follow up on a shop order; send the email confirmations these require; keep the ordinary business and accounting records a pub needs to keep; and, only with your consent, understand in general terms how our website is used so we can improve it. We do not sell your personal information, and we do not use it for marketing or advertising.
Third-Party Processors
The following organisations process personal information on our behalf, strictly to provide the services described above: Cloudflare, Inc. (hosting, database, file storage, and, with consent, website analytics) and Resend (transactional booking/order emails). We choose providers who offer appropriate safeguards for personal information under UK data protection law.
Data Retention
Booking enquiries submitted through the Contact page are not stored in a database at all — see "Booking Enquiries" above. Shop order records, and the emails associated with bookings and orders, are kept for as long as reasonably necessary to fulfil the order or booking, to answer any follow-up query about it, and to meet our ordinary business and accounting obligations, after which they may be deleted. Private Events enquiries sent by email are retained in our mailbox for as long as reasonably necessary to manage the enquiry and for our general business records.
Your Rights (UK GDPR)
Under UK data protection law, you have the right to: ask what personal information we hold about you; request a copy of it; ask us to correct inaccurate information; ask us to delete it; and object to, or ask us to restrict, certain uses of it. To make any such request, contact us at bookings@theoverstonearmspytchley.co.uk. If you are unhappy with how we have handled your information, you also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
Cookies
See our separate Cookie Policy for details of the cookies and similar technologies (including local browser storage) used on this site, what each one is for, and how to change your preferences at any time using the "Cookie Settings" link in the footer of every page.
Changes To This Policy
We may update this policy from time to time, for example if the way this website works changes. Any changes will be posted on this page, with the "Last updated" date above kept current.
Contact Us
If you have any questions about this Privacy Policy, please contact us at bookings@theoverstonearmspytchley.co.uk or call 01536 333542.